Return & Refund Policy

We want you to be fully satisfied with your purchase from LESNIC ABRASIVE LIMITED. If you are not happy with your order, we are here to help.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and in resalable condition. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at admin@lesnic.co.uk. Once your return is accepted, please send your package to our UK return centre:

Please Note: Items sent back to us without first requesting a return will not be accepted. Unless the item is defective, customers are responsible for the return shipping costs.

Damages and Issues (Quality Guarantee)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item (e.g., wrong grit size or hole configuration), please contact us immediately. We will evaluate the issue and provide a replacement or a full refund, including any applicable shipping charges.

Exchanges

The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at admin@lesnic.co.uk.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. For safety and hygiene reasons, we cannot accept returns for items that have been used on machinery or are heavily soiled.